Shipping, Returns and Exchanges

All orders will be charged in Canadian Dollars.

 

PROCESSING:
Orders may take up to 48 hours to process, slightly longer during high sale periods.Orders placed on a weekend or statutory holiday will be processed the following business day. If you would like to request express shipping, please contact us at info@vobyo.com prior to placing your order.

ALL SALE ITEMS ARE FINAL SALE.
Shipping policies may change during sales periods. Shipping will be calculated at checkout.


CANADA - FREE SHIPPING 

Shipping is free within Canada. 

We use Canada Post to ship orders within Canada. 

Canada Post offers a standard service (2-7 days depending on destination), provides a tracking number and will require a signature upon delivery. 

Once the shipment has been processed, you will receive an email providing confirmation and a tracking number. 

UNITED STATES - FREE SHIPPING 

Shipping is free to the United States. 

Orders of less than US$800 are tax and duty free. 

VOBYO uses DHL to ship US orders. 

Once the shipment has been processed,you will receive an email providing confirmation and a DHL tracking number.Shipping usually takes 2-3 days.


EUROPE - FREE SHIPPING

INTERNATIONAL ORDERS MAY INCUR BROKERAGE FEES, IMPORT TAXES OR DUTIES THAT ARE THE RESPONSIBILITY OF THE CUSTOMER.

Austria, Belgium, Belarus, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, Monaco, Netherlands, Norway, Poland, Portugal, Sweden, Slovakia, Vatican, France, United Kingdom, Greenland, Hungary, Republic Of Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia    

We use DHL to ship all European Orders. 

Shipping usually takes 3-4 Days. 

Once the shipment has been processed, you will receive an email providing confirmation and a tracking number.   


INTERNATIONAL - FREE SHIPPING TO THE FOLLOWING COUNTRIES: 

ALL INTERNATIONAL ORDERS MAY INCUR BROKERAGE FEES, IMPORT TAXES OR DUTIES THAT ARE THE RESPONSIBILITY OF THE CUSTOMER

Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana (British), Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlans Antilles, Nevis, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St Kitts, St. Barthelemy, St. Eustatius, St. Lucia, St. Maarten, St. Vincent, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Uruguay, Venezuela 

REST OF THE WORLD - ASIA/OCEANIA/AFRICA: 

ALL INTERNATIONAL ORDERS MAY INCUR BROKERAGE FEES, IMPORT TAXES OR DUTIES THAT ARE THE RESPONSIBILITY OF THE CUSTOMER

 Below are the shipping fees in USD, exclusive of import taxes or duties for the following regions:  

 

We use DHL to ship all International Orders. 

Shipping usually takes 3-4 Days. 

Once the shipment has been processed, you will receive an email providing confirmation and a tracking number.


Once the package has been signed for, responsibility for the merchandise is transferred to the recipient. 

REFUSED ORDERS

In the case of refused receipt of an order, the cost of shipping, plus any applicable taxes and customs, will be deducted from the refund.


RETURNS & EXCHANGES

Vobyo is a small business. The below policies were created with our customers in mind, but also with the margins of a small business in mind.  We understand our policies may not be able to able to compete with the multi-million dollar corporations out there and we thank you in advance for considering to shop with us! 

SALE ITEMS ARE FINAL SALE 

Exchanges - We will gladly accept exchanges when your purchase is returned in as-new condition. Customers are responsible for the return shipment costs of the original purchase. See below for returns details.

Returns - Returns are also possible when you return your purchase in as-new condition within 30 days of purchase. A restocking fee of CA$15 to cover original shipping fees will be deducted from the refund total. Our goal is always to have happy customers; we welcome all questions at info@vobyo.com.

CANADA & USA RETURNS

Please follow the simple steps below for returns:  

  • Send back your purchase within 30 days of your purchase in new, resalable condition in its original packaging 
  • Do not tape or apply labels/stamps to the original shoe box. 
  • Please wrap the box in paper or enclose it inside another box for shipping 
  • Customers are responsible for return shipping costs. 
  • You MUST use Canada Post or US Postal Service ONLY to return your item(s). 
  • Customers must send the item back prepaid (not Cash On Delivery). Any C.O.D. orders will be refused and sent back to the customer at their expense. 
  • To exchange an item, the easiest method is to place a new order for the correct item, and simply return the unwanted item for a refund. 
  • ATTENTION ALL USA RETURNS: YOU MUST USE CANADA POST OR US POSTAL SERVICE ONLY.
    DO NOT return your orders using DHL, UPS, FEDEX, PUROLATOR, or other couriers, as this will cause your shipment to incur brokerage and duty, which we will deduct from your return amount. Using a courier for returns will also delay your refund by 4-6 weeks.     

HOW TO RETURN YOUR PURCHASE: For all merchandise returns, please send package to: 

MATSAR SPORTS INC. 
1803 Rue Blueberry Forest, 
Saint-Lazare, Quebec, J7T 2J9 
Canada

INTERNATIONAL RETURNS: 

For our International customers wishing to exchange merchandise purchased online, please note that customs will ask for the proof of payment of taxes and duties on your original purchase. If you no longer have this proof, customs may require you to pay duties again upon delivery of the exchange order. These fees are not refundable by MATSAR SPORTS INC. 

Please follow the simple steps below for returns: 

  • Send back your purchase within 30 days of your purchase in new, resalable condition in its original packaging 
  •  The original invoice must be sent with any returned merchandise. Merchandise returned without online purchase invoice will not be accepted. 
  • Do not tape or apply labels/stamps to the original shoe box. 
  • Please wrap the box in paper or enclose it inside another box for shipping 
  • Enclose the receipt as well as a note explaining reason for return 
  • Customers are responsible for return shipping costs. 
  • To exchange an item, the easiest method is to place a new order for the correct item, and simply return the unwanted item for a refund.

HOW TO RETURN YOUR PURCHASE: For all merchandise returns, please send package to: 

MATSAR SPORTS INC. 
1803 Rue Blueberry Forest, 
Saint-Lazare, Quebec, J7T 2J9 
Canada

Refunds will be processed on the same credit card or PayPal account used for the purchase, upon receipt of the goods. The refund may take a few days to appear on your credit card statement. Please note that the initial shipping fees are not refundable. You will receive an email when the refund is completed.